General terms and conditions of sale
The present general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CUSTOMER”) on the Internet site http://www.boutique.biscuiterie-mere-poulard. com/ (hereinafter the “WEBSITE”) from BISCUITERIE LA MERE POULARD, a simplified joint stock company with a single shareholder registered in the PARIS trade and companies register under number 423 919 299 00101, with its registered office at 80 Avenue Victor Hugo 75116 Paris, France Tel: 01.53.70.48.00, Fax: 01.53.70.48.04, email: biscuiterie@merepoulard.fr (hereinafter the “VENDOR”).
IMPORTANT
Any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these terms and conditions of sale.
PARIS 15/12/2014
Article 1. DEFINITION
The terms used below have the following meaning in these General Conditions:
“CUSTOMER”: refers to the SELLER’s co-contractor, who guarantees to have the quality of consumer as defined by French law and jurisprudence. In this respect, it is expressly stipulated that this CUSTOMER is acting outside of any usual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated at the time of ordering.
“PRODUCTS”: refers to all the products available on the SITE.
“TERRITORY”: shall mean FRANCE, including Corsica and the French overseas departments and territories, the countries of the European Union and the countries outside the European Union.
Article 2. PURPOSE
These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CLIENTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from distinct contractual conditions.
Article 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER undertakes to carefully read and accept these Terms and Conditions before proceeding with the payment of an order for PRODUCTS placed on the SITE.
These Terms and Conditions are referenced on each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Terms and Conditions with each new order, as the latest version of the General Terms and Conditions applies to all new orders of PRODUCTS.
By clicking on the first button to place the order and then on the second button to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
Pour pouvoir acheter un PRODUIT, le CLIENT doit être âgé d’au moins 18 ans et disposer de la capacité légale ou, s’il est mineur, être en mesure de justifier de l’accord de ses représentants légaux.
Le CLIENT sera invité à fournir des informations permettant de l’identifier en complétant le formulaire disponible sur le SITE. Le signe (*) indique les champs obligatoires qui doivent être remplis pour que la commande du CLIENT soit traitée par le VENDEUR. Le CLIENT peut vérifier sur le SITE le statut de sa commande. Le suivi des LIVRAISONS peut, le cas échéant, être effectué en utilisant les outils de suivi en ligne de certains transporteurs. Le CLIENT peut également contacter le service commercial du VENDEUR à tout moment par courrier électronique, à l’adresse biscuiterie@merepoulard.fr, afin d’obtenir des informations sur le statut de sa commande.
Les informations que le CLIENT fournit au VENDEUR lors d’une commande doivent être complètes, exactes et à jour. Le VENDEUR se réserve le droit de demander au CLIENT de confirmer, par tout moyen approprié, son identité, son éligibilité et les informations communiquées.
Article 4. OPENING AN ACCOUNT – PURCHASE OF PRODUCTS ON THE SITE
In order to purchase a PRODUCT, the CLIENT must be at least 18 years old and have legal capacity or, if he/she is a minor, be able to justify the agreement of his/her legal representatives.
The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CLIENT’s order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. Tracking of DELIVERIES can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER’s sales department at any time by e-mail at biscuiterie@merepoulard.fr to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility and the information provided.
Article 5. ORDERS
Article 5.1 Characteristics of the products
The SELLER endeavours to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the compulsory information that the CLIENT must receive under the applicable law (in these General Conditions).
The CLIENT undertakes to read this information carefully before placing an order on the SITE.
The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to the constraints of its suppliers.
Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and with the standards applicable in France.
Article 5.2. Ordering procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s homepage, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CLIENT shall select the PRODUCT(S) of his choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CLIENT’s shopping cart. The latter may then add as many PRODUCTS as he/she wishes to his/her basket.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the shopping cart and check that the contents of the order are correct. If the CUSTOMER has not yet done so, he/she will then be invited to identify himself/herself or to register.
Once the CUSTOMER has validated the contents of the basket and logged in/registered, an online form will be displayed, automatically filled in, summarising the price, the applicable taxes and, if applicable, the delivery charges.
The CLIENT is invited to check the content of the order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its content.
The CLIENT can then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the necessary information for the invoicing and DELIVERY of the PRODUCTS.
For PRODUCTS for which options are available, these specific references appear when the correct options have been selected.
Orders placed must include all information necessary to process the order.
The CUSTOMER must also indicate the delivery method chosen.
5.2.3. Acknowledgement of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT’s order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided through the registration form is correct.
The SELLER does not send any order confirmation by post or fax.
5.2.4. Billing
During the ordering process, the CUSTOMER shall enter the information required for invoicing (the sign (*) shall indicate the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER).
In particular, the CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.
The CUSTOMER must then specify the chosen method of payment.
Neither the order form that the CUSTOMER draws up online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by e-mail, constitutes an invoice. Regardless of the method of order or payment used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only start to run from this date.
5.4. Prices
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).
The prices include in particular the value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The VAT rate is calculated according to the product and according to the delivery address. It shall be applicable for France and the countries of the European Union and shall not be applicable for delivery outside the European Union.
The prices of the SELLER’s suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the event of a gross error. The applicable price is the one indicated on the SITE on the date the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies a “just-in-time” stock management. Consequently, depending on the case, the availability of PRODUCTS depends on the SELLER’s stocks.
The SELLER undertakes to honour orders received subject to the availability of the PRODUCTS.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
The SELLER may, at the CLIENT’s request :
Either offer to ship all PRODUCTS at the same time as soon as the OUT OF STOCK PRODUCTS become available again,
Or proceed with a partial shipment of the available PRODUCTS at first, and then with the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,
Or offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CLIENT decides to cancel the order for unavailable PRODUCTS, he/she will be reimbursed for all sums paid for the unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.
Article 6. Right of withdrawal
The terms and conditions of the right of withdrawal are set out in the “withdrawal policy”, which is available in Annex 1 hereof and can be accessed on each page of the SITE via a hypertext link.
Article 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay for PRODUCTS online on the SITE using the methods proposed by the SELLER.
The CUSTOMER guarantees the SELLER that he/she has all the necessary authorizations to use the chosen payment method.
The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.
In this respect, it is specified that all payment information provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card, the CLIENT’s account will be debited as soon as the PRODUCTS are ordered on the SITE.
In case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first package is shipped. If the CLIENT decides to cancel the order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.
7.3. DELAY OR REFUSAL OF PAYMENT
If the bank refuses to debit a card or other means of payment, the CLIENT must contact the SELLER’s Customer Service Department in order to pay for the order by any other valid means of payment.
In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
Article 8. Proof and Archiving
Any contract concluded with the CUSTOMER corresponding to an order of more than 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CLIENT’s request.
In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the delivered PRODUCTS until full payment is received from the CLIENT.
The above provisions do not prevent the transfer to the CLIENT, upon receipt by the CLIENT or by a third party designated by the CLIENT other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.
Article 10. Delivery
The terms of DELIVERY of PRODUCTS are set out in the “Delivery Policy” referred to in Annex 2 hereof and accessible on each page of the SITE via a hypertext link.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.
Article 12. Guarantees
12.1. Warranty of conformity
The SELLER shall deliver a PRODUCT in conformity, i.e. fit for the use expected of a similar good and corresponding to the description given on the SITE. This conformity also implies that the PRODUCT has the qualities that a buyer may legitimately expect, having regard to the public statements made by the SELLER, including in advertisements and on labelling
In this context, the SELLER shall be liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his expense or has been carried out under his responsibility.
The action resulting from the lack of conformity shall be barred after two (2) years from the DELIVERY of the PRODUCT.
In case of lack of conformity, the CLIENT may request the replacement or the repair of the PRODUCT, at his choice. However, if the cost of the CLIENT’s choice is manifestly disproportionate to the other option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the option chosen by the CLIENT.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address ZA du Coglais 35460 Maen Roch.
12.2 Warranty for hidden defects
The SELLER is bound by the warranty for latent defects of the PRODUCT sold which render it unfit for its intended use, or which diminish such use to such an extent that the CLIENT would not have acquired it, or would have given only a lower price for it, had he known about them.
This guarantee allows the CLIENT who can prove the existence of a hidden defect to choose between the reimbursement of the price of the PRODUCT if it is returned and the reimbursement of a part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address ZA du Coglais 35460 Maen Roch.
The action resulting from latent defects must be brought by the CLIENT within two (2) years from the discovery of the defect.
Article 13. Liability
The SELLER shall not be held liable in the event of non-performance or improper performance of the contractual obligations attributable to the CUSTOMER, in particular when entering the order.
The SELLER shall not be held liable, or considered to have failed to comply with the present terms and conditions, for any delay or non-performance when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the courts and tribunals.
It is furthermore specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
Article 14. Personal data
The SELLER collects on the SITE personal data about its Customers, including through cookies. CUSTOMERS may deactivate cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, to manage the CUSTOMER’s account, to analyse orders and, if the CUSTOMER has chosen this option, to send him/her commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER’s data is kept confidentially by the SELLER in accordance with its declaration to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by e-mail.
The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact details of its CUSTOMERS, provided that the latter have given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.
The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with the French law n°78-17 of January 6, 1978 relating to data processing, files and liberties, the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete his personal data. They may exercise this right by sending an e-mail to the address: biscuiterie@merepoulard.fr or by sending a letter to ZA du Coglais 35460 Maen Roch.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.
Article 15. Complaints
The SELLER provides the CUSTOMER with a “Customer Telephone Service” at the following number: 02.99.18.48.50 (not surcharged).
Any written complaint from the CUSTOMER must be sent to the following address ZA du Coglais 35460 Maen Roch.
Article 16. Intellectual property
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER’s authorization in writing.
Under no circumstances will this authorisation from the SELLER be granted on a permanent basis. This link must be removed at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Article 17. Validity of the General Conditions
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not authorise CLIENTS to disregard these General Conditions.
Any conditions not expressly dealt with herein shall be governed in accordance with the practice of the retail sector, for companies whose registered office is located in France.
Article 18. Modification of the General Conditions
These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The General Conditions applicable are those in force at the time of the order.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and applicable law
These General Terms and Conditions and the relationship between the CUSTOMER and the SELLER are governed by French law.
In the event of a dispute, only the French courts shall have jurisdiction.
However, prior to any recourse to an arbitral or state judge, negotiation will be preferred in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any dispute relating to this contract, including those concerning its validity.
The party wishing to initiate the negotiation process shall inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute. If at the end of a period of fifteen (15) days, the parties have not reached an agreement, the dispute shall be submitted to the competent court
Throughout the negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other in relation to the dispute which is the subject of the negotiation. By way of exception, the parties are entitled to apply to the interlocutory court or to seek an order on application. A possible action before the summary court or the implementation of a procedure on request does not imply any waiver of the amicable settlement clause by the parties, unless they expressly wish otherwise.
ANNEX 1
WITHDRAWAL POLICY
Principle of withdrawal
The CLIENT shall in principle have the right to return or restitute the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
Withdrawal period
The withdrawal period shall expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
If the CLIENT’s order includes several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CLIENT shall notify his decision to withdraw from this contract by means of an unambiguous statement to ZA du Coglais 35460 Maen Roch or biscuiterie@merepoulard.fr
Example of a form to be created by you:
WITHDRAWAL FORM
For the attention of SAV BISCUITERIE LA MERE POULARD – ZA du Coglais 35460 Maen Roch
SELLER’s telephone number: 02.99.18.48.50
SELLER’s e-mail address: biscuiterie@merepoulard.fr
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT(S) below:
Reference of the PRODUCT(S) :
Invoice number :
Purchase order number :
– Ordered on [____________] / Received on [________________]
– Payment method used :
– Name of the CLIENT and, if applicable, of the beneficiary of the order :
– CUSTOMER’s address :
– Delivery address :
– Signature of CUSTOMER (except in the case of transmission by e-mail)
– Date :
In order for the withdrawal period to be observed, the CUSTOMER must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the date on which the SELLER is informed of the CUSTOMER’s wish to withdraw.
The SELLER will make the refund using the same means of payment that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this refund will not incur any costs for the customer.
The SELLER may postpone the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever comes first.
Terms of return
The CUSTOMER shall, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to : ZA du Coglais 35460 Maen Roch.
This period is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen day period.
Return costs
The CUSTOMER shall bear the direct costs of returning the goods.
Condition of the returned good
The PRODUCT must be returned according to the SELLER’s instructions and include all the accessories delivered.
The CLIENT shall only be liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT may test the PRODUCT, but may be held liable for any handling other than that necessary.
Packaging
The PRODUCTS are packaged in accordance with the applicable transport standards to ensure maximum protection for the PRODUCTS during DELIVERY. CLIENTS must respect the same standards when returning PRODUCTS. In this respect, the CLIENT is invited to return the PRODUCT that does not suit him/her in its original packaging and in good condition, suitable for resale.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases
Supply of goods or services whose price depends on fluctuations in the financial market
Supply of goods made to the CLIENT’s specifications or clearly personalised
Supply of goods likely to deteriorate or expire rapidly
Supply of sealed audio or video recordings or software which have been unsealed after delivery
Newspapers, periodicals, magazines (except subscription contracts)
Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer includes a specific date or period of performance
Supplies of goods which by their nature are inseparably mixed with other items
the supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CLIENT after DELIVERY
the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days and the actual value of which depends on market fluctuations beyond the SELLER’s control
supply of digital content not supplied in dematerialised form if performance has begun with the express prior consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal
contracts concluded at a public auction
ANNEX 2
DELIVERY POLICY
Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is impossible to place an order for any delivery address outside this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) indicated by the CLIENT during the ordering process.
Shipping time
The lead times for preparing an order and then issuing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the CLIENT when the PRODUCTS are dispatched, provided that the e-mail address entered in the registration form is correct.
Delivery times & costs
During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping options for the PRODUCTS purchased.
The shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.
Details of delivery times and costs are detailed on the SITE.
Methods of DELIVERY
In case of absence, a notice of passage will be left to the CUSTOMER, in order to allow him to go and collect his parcel in his post office.
Delivery problems
The CUSTOMER is informed of the delivery date when he/she chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. If the CUSTOMER fails to do so, he/she must give the SELLER formal notice to deliver within a reasonable period of time and, in the event of non-delivery within this period, he/she may terminate the contract.
The SELLER shall refund, without undue delay after receipt of the termination letter, to the CLIENT the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment used by the CLIENT to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.